Refund policy
Unworn items may be returned within 14 days of delivery. Items must be in their original condition, unworn other than being tried on, and returned with all original tags and packaging.
To request a return, please contact our team at orangi.eclothing@gmail.com within 14 days of receiving your order.
If you would like to request a size exchange, please contact us and we will assist if the requested size is still in stock. Due to the limited nature of our drops, exchanges are subject to stock availability.
If you received the wrong item, incorrect size, or your item arrived damaged, please contact our team and we will review the issue and arrange a replacement or refund where appropriate.
For standard returns or exchanges, customers are responsible for return shipping costs. Please use a reliable shipping service that provides tracking and proof of postage, as we are not responsible for return packages lost in transit.
Personal items such as socks, boxers, beanies, and similar products are not eligible for returns or exchanges.
For all return and exchange requests, contact:
UNDELIVERABLE OR UNCLAIMED PACKAGES
If a package is undeliverable or unclaimed, it will automatically be returned to us. This process is handled by the shipping carrier and is unfortunately outside of our control, so return times may vary.
Once the package is returned to us, we will contact you to confirm how you would like to proceed.
If you choose to have the package reshipped, you will be required to pay the shipping cost again.
If you choose to cancel the order, we will issue a refund for the order amount minus any shipping charges or return fees incurred.
CHARGEBACK & FRAUD POLICY
By completing a purchase on our website, you agree to contact us first to resolve any issue before initiating a chargeback with your bank or payment provider.
Any fraudulent chargebacks will be investigated and disputed with the payment provider using order confirmation, shipping confirmation, tracking information, and delivery verification.
We reserve the right to block customers who abuse chargebacks or attempt to fraudulently dispute purchases.
By placing an order on our website, you agree to all store policies listed on this site.